Social Sensitivity Effect to Public Service Competence and Its Impact on the Head of Sub-district Performance in West Java Province

Existing literature has documented relationships between public service competence and performance as well as some of the mechanisms underlying these links. However, the pathways by which competence are associated with performance during performing the job in the government official circumstances require further investigation. This study examined a model of the roles of public service competence in performance with a focus on social sensitivity as mediators in the putative chain of events linking the competence with performance. The sample comprised 155 camat (sub-district head) in West Java, Indonesia. A cross-sectional design was used with measures of all variables that administered. In structural equations analyses, competence was associated with greater social sensitivity and greater job performance. Furthermore, public service competence was indirectly associated with performance via the social sensitivity. The findings of this study replicate existing theory concerning the direct and indirect relationships of competence and performance, and extend these theory by elucidating the pathways through which predictor is linked with outcome during a typically sensitivity condition.